Nonverbal Behavior and Communication in the Workplace: A Review and an Agenda for Research

Nonverbal Behavior and Communication in the Workplace: A Review and an Agenda for Research
By
Silvia Bonaccio
Jane O’Reilly
Sharon L. O’Sullivan
François Chiocchio
University of Ottawa
Abstract
Nonverbal behavior is a hot topic in the popular management press. However, management scholars have lagged behind in understanding this important form of communication. Although some theories discuss limited aspects of nonverbal behavior, there has yet to be a comprehensive review of nonverbal behavior geared toward organizational scholars. Furthermore, the extant literature is scattered across several areas of inquiry, making the field appear disjointed and challenging to access. The purpose of this paper is to review the literature on nonverbal behavior with an eye towards applying it to organizational phenomena. We begin by defining non-verbal behavior and its components. We review and discuss several areas in the organizational sciences that are ripe for further explorations of nonverbal behavior. Throughout the paper, we offer ideas for future research as well as information on methods to study nonverbal behavior in lab and field contexts. We hope our review will encourage organizational scholars to develop a deeper understanding of how nonverbal behavior influences the social world of organizations.
Keywords: nonverbal behavior; communication; social interactions

READ ALSO  Policeman detained for ‘abducting, raping’ teenager

The Author

Chinenye Nwabueze

Nwabueze is a communication researcher with several years of lecturing experience in Nigerian universities.

Leave a Reply

Your email address will not be published. Required fields are marked *